Special notice for all passengers
We are experiencing technical issues with our WorldTracer software, and as a consequence are unable to access delayed files.
Rest assured our engineers are working to rectify the situation as soon as possible.
Please accept our sincere apologies for the inconvenience caused.
Use our World Tracer tracking system using your 10-digit unique reference number and surname, and check the status of your luggage.
To make further enquires by email or contact our Customer Service Executives.
Once the luggage has entered the delivery process it will be given to the airlines allocated ground courier companies to arrange delivery.
Airline, airport, transport or weather conditions which may affect an airports operation or the luggage delivery.
Find your lost property within our lost property section within the navigation.